Service / RMA

All desktop PCs from Iwill are delivered with a three-year warranty, our servers and workstations are delivered with a three to five-year warranty. Laptops are supplied with a two-year warranty (12 months on the battery, there is also a 12-month warranty on the battery in tablets, mobiles and other devices with batteries - NOTE - be careful how you charge / take care of the battery). Our storage solutions (ecostor, Infortrend and Arena Maxtronic) are delivered with a two-year warranty. For contract customers, we can offer on-site service if needed.

Components are delivered with the manufacturer's warranty (From six months to lifetime warranty). See also our purchase conditions for further information. Mining products are delivered with six / 6 months. warranty from date of delivery.

If you have questions or need help with our products, you can contact us on Skype, the address is iwill_nordic (general Skype address for sales and service), or by e-mail support@iwill.no - should it be desired, we can also offer remote support via e.g. .a. TeamViewer for customers with e.g. service agreement.

Should a fault occur with one of our products and you have to return it for service, please complete our service / return form which is sent in together with your product. Remember to contact us before sending in a product, as often the problem can be resolved without having to send in the product.

                                                            - RETURN FORM -

When sending in a product you must ensure that the product is safely packaged and will not be subject to further damage as a result of transport. You yourself are responsible for proper transport of the product to us! Components, etc. must be packed with antistatic packaging, contact us if there is something you do not have / need further information about. Once you have sent in a product, send us an email with the tracking number. so we can follow the shipment and pick it up as soon as it has arrived at our post office. Please note that your parcel no. is the same as your return no. NOTE - It is recommended to take pictures of the product so that there is no doubt about the event. consequential damage (such as broken screen etc.) before you pack and send in a return. Goods sent in without a return form attached may be invoiced for a test/processing fee, depending on how many/long tests have to be carried out. Products such as vacuum cleaners / household items must be cleaned (dirt box emptied, filter cleaned, no sticky liquids on the machine, hair / threads etc. removed from brushes and wheels) upon submission, if this is not done, a cleaning fee of the order of 500 will be charged - NOK 1,500 upon receipt.

Remember that you yourself are responsible for taking a backup of your data before you send in a machine / storage unit to us and you yourself are responsible for securing your data for the lifetime of the product!

Iwill Norge AS is not responsible for indirect losses as a result of defects, unless the loss is caused by gross negligence or intent on the part of Iwill Norge AS.

Attention - Returns that have not been collected after 3 months. after the customer has been informed that the return is ready for collection, it will be destroyed / disposed of at the owner's expense!

Do you need FW, driver, BIOS for:

- PCs (desktop / laptop)
- Motherboard
- HBA
- Barebones
- Tablet
- Android TV
- Mobile phones

See our support page www.iwill-support.eu/ - contact us for username and password for FTP!

NOTE - Updating the BIOS / FW takes place at your own risk!